Once we have received and inspected your return, your refund will be issued via the original payment method. How quickly the refund is processed depends on your customer group and your return rate:
| Condition | Time until refund |
|---|---|
| First 3 orders or return rate < 20% | 1 day |
| Return rate 20% – 40% | 5 days |
| Return rate 40% – 70% | 10 days |
| Return rate > 70% | 14 days |
The times stated apply from the moment your return arrives back at our warehouse.